FAQ's
Q: Your website has changed and you don't list as many products you used to, why ?
A: In the early days I listed pretty much everything I sold but now I have a much better understanding of what my most popular items are. To keep everyone's lives simple I have provided lists of the top selling items in a number of categories. If you have visited the Nelson Market and seen other items on my stall such as cheeseboards, pens and cooking tools and you want these, then drop me a line and I'll be pleased to help you out with obtaining them.
Q: Do you do gift-wrapping of your packages ?
A: No way : ) I'm horrified at the amount of frankly wasteful, expensive and unnecessary gift wrapping/boxing that goes on. The products you order from me will be wrapped in corrugated cardboard (to keep them safe) taped up with paper tape and sent in a recyclable bag. I'm not expecting any beauty awards for my packaging but the products will get to you safe and sound.
Q: Can I customise any of the items I see on the website ?
A: Within reason and accepting it might slow things down a little, yes you can. I make it so I can change it. Let me know what you'd like and I'll see if I can do it for you.
Q: Do you ship to countries outside New Zealand ?
A: Maybe. Shipping from New Zealand is expensive and not overly fast but if you are prepared for these factors then drop me a line and we'll see what we can do.
Q: Can I visit your business premises to purchase items in New Zealand ?
A: Yes you can ! I have a small showroom in my workshop at Eban Road and if you text, call or email me prior to coming out then I'll have time to get rid of the dust bunnies and welcome you in.
Q: Do you operate your business sustainably ?
A: I'm of the opinion that all of us can always do better but here's what I do right now:
- Most of the timber I use is recycled or upcycled.
- I don't cut down trees because I love them and I don't need to.
- I frequently rescue timber from firewood piles !
- Any sawdust I generate goes to my neighbours compost bins.
- Any wood offcuts left over go to a lovely neighbour who lives in a tiny house with a very small wood-burner.
Q: Do you make the products yourself and are they hand-made ?
A: Yes I do make them myself and with regards to the items being handmade, I use a selection of tools to get the job done. This includes a CNC machine for cutting out some tricky items such as page holders and herb strippers. Despite this assistance all of the items need extensive shaping/finishing work before they can be sold and all of this work barring some laser engraving done by my 11 year old neighbour, is done by me.
Q: Do you do wholesale orders for retailers ?
A: I have in the past but it's not my desired business activity. I can't offer any wholesale pricing or discounting but if you remain interested, then drop me a line.