Q: I keep checking the website and it shows what I'm after is out of stock. Don't you ever update your stock levels ?
A: My primary outlet is the Nelson Market so stock is continually turning over there and the website doesn't always reflect the actual stock situation. I don't advertise the website for this reason as I can't guarantee stock is available all the time. If you see something you like and it shows as being out of stock, just email me and I'll make you one - simple as that.
Q: I would like to buy a single small item and shipping shows as $6 ($9.00) for rural delivery) and I think this is a little steep, can you reduce the shipping ?
A: Yes ! Just click "Pick up" at the checkout (which is free) and we can work out the shipping manually afterwards.
Q: Do you do gift-wrapping of your packages ?
A: No way : ) I'm horrified at the amount of frankly wasteful, expensive and unnecessary gift wrapping/boxing that goes on. The products you order from me will be wrapped in corrugated cardboard (to keep them safe) taped up with paper tape and sent in a recyclable bag. I'm not expecting any beauty awards for my packaging but the products will get to you safe and sound.
Q: Can I customise any of the items I see on the website ?
A: Yes you can, if you are patient ! If you don't want Paua inserted or the name of the wood written on a spoon or you want a bottle opener made in a certain type of timber (as examples), then Yes, if you give me some heads up time, then I'll be happy to help.
Q: Do you ship to countries outside New Zealand ?
A: No, unfortunately with Covid issues I have had toi stop shipping overseas.
Q: Can I visit your business premises to purchase items in New Zealand ?
A: Yes you can ! I'm in the process of setting up a showroom in my workshop but in the meantime, if you give me a call or text then I'll be happy to set up a visit for you.
Q: Do you operate your business sustainably ?
A: I'm of the opinion that all of us can always do better but here's what I do right now:
- Most of the timber I use is recycled or upcycled
- I don't cut down trees because I love them and I don't need to.
- I frequently rescue timber from firewood piles !
- Any sawdust I generate goes to my neighbours chicken coops
- Any wood offcuts left over go to a lovely neighbour who lives in a tiny house with a very small wood-burner
Q: Do you make the products yourself and are they hand-made ?
A: Some of the metal components I use such as ice-cream scoops, pizza cutters and bottle openers are made overseas but that's the reality of the situation. Such things simply aren't made in NZ any more. But then it comes to the wood components of your purchase the answer is ..................
Yes, yes, yes ! I have no employees and only two hands that work really hard to make beautiful things for you. As well as the maker, I'm also in charge of product design, marketing, transportation, HR, complaints, H & S and making the coffee !
Q: Do you do wholesale orders for retailers ?
A: Nope. With the exception of the Little Beehive Shop in Nelson, (whom I love and highly recommend), my products reach my customers directly from me, not through any middlemen. This means you are assured of the best price available and full support directly from me in the unlikely event anything goes wrong with your woodwork.